For other questions, please make sure to look at our Frequently Asked Questions page before contacting us. If the answer is on that page, we may not respond. You can contact us by visiting our Contact page.

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Event Communication

Pre-race emails are sent out 1-3 days prior to race day.
 

Refunds & Credits
We do not offer full refunds. As of June 19th, 2026, runners may receive a full race credit to any of our races with a minimum 1-day notice prior to race day. Race credits cannot be transferred for notices less than 1 day before the event. Receive your credit by canceling your registration.

To cancel on Ultrasignup:

Log in to UltraSignup > Click Registration History and select “Edit” to cancel your race. Your credit needs to be used within one year.

To transfer credit on RunSignup:

Contact info@texasoutlawrunning.com, and we will transfer you. ​

 

Participants who purchase Registration Protection during registration may be eligible for a refund through the race registration platform. All refund requests must be submitted directly through the Registration Protection provider and are subject to their terms, conditions, and approval process.​

 

If you need an extended time to use your credit due to medical reasons (including pregnancy) or military deployments, email info@texasoutlawrunning.com.

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Discounts
We proudly offer discounts for all active duty military & first responders. Please email info@texasoutlawrunning.com with an ID of your profession to claim your discount.
 

Race Apparel or Medals
Please note, Texas Outlaw Running Company does not ship out race apparel or medals. 
 

Changing Distances
If you are registered and want to change your distance, go to your email confirmation and click on "Edit Order." You can also log into your Ultrasignup account > Registration History and select "Edit" for your race.

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Shirts/Event Swag

If you register 2-3 week prior to an event, all event shirts and other swag may be sold out. To ensure you get a shirt and event swag, please register at least 2-3 weeks before the event.

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Lower Entry Prices

We offer very low pricing 3-6 months prior to all events. If you want a discounted price, consider registering early. 

Headphones and Strollers

We strongly discourage the use of headphones and strollers in races and group runs.

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Pet Friendly

We're pet-friendly at our events.