FREQUENTLY ASKED QUESTIONS
Q: REFUNDS/TRANSFERS
We do not offer refunds. As of June 19th, 2026, runners may receive a full race credit to any of our races of their choosing with a minimum 1-day notice prior to race day. Race credits cannot be transferred for notices less than 1 day before the event. Receive your credit by canceling your registration.
To cancel on Ultrasignup:
Log in to UltraSignup > Click Registration History and select “Edit” to cancel your race. Your credit needs to be used within one year.
To transfer credit on RunSignup:
Contact info@texasoutlawrunning.com, and we will transfer you.
Participants who purchase Registration Protection during registration may be eligible for a refund through the race registration platform. All refund requests must be submitted directly through the Registration Protection provider and are subject to their terms, conditions, and approval process.
If you need an extended time to use your credit due to medical reasons (including pregnancy) or military deployments, email info@texasoutlawrunning.com.
Q: CHANGE DISTANCE
A: If you are registered for an event on UltraSignup and want to change your distance, go to your email confirmation and click on "Edit Order." Or log into your Ultrasignup account > Click Registration History and select "Edit" for your race.
*If a participant would like to downgrade to a cheaper distance, they can, but will not receive a refund (and cannot change it back on their own). If they would like to upgrade, their original order is removed and they are given a credit to re-register for another distance, AT THE PRICE OF THE OTHER DISTANCE ON THE DATE OF THE ORIGINAL ORDER. They will be directed to re-register.
Q: SHIP ME SOMETHING
A: Please note, Texas Outlaw Running Company does not ship out anything from the event including medals, shirts, etc.
Q: EVENT DETAILS
A: Click HERE and find your event. There you can click "EVENT INFO" for more race information.
Q: RACE DAY REGISTRATION
A: We do not offer race day registration at our events. Please sign up a few days, weeks, or even months from the event online. We encourage you to register early as we sell out regularly.
Q: VOLUNTEER
A: If you would like to volunteer and earn some race credits and swag click HERE and let us know which event you'd like to support!
Q: DISCOUNTS
A: We offer discounts to military, first responders, POSSE members, & ELITE members. Email info@texasoutlawrunning.com with proof of your service and we will get you the discount code!
Q: PHOTOS & RESULTS
A: Photos will be sent out within 5-7 days after the event. Results will be posted on our website within 2-3 days after the event. If there's an error on your results, please let us know and we will adjust it to the best of our ability.
Q: CAN I WALK & CUT OFF TIMES
A: You CAN walk! We're lenient on cutoff times.
Q: WEATHER & CANCELATION
A: We will monitor the weather up until the day of the event before making any decisions. The event will take place rain or shine and will only be canceled in the case of life-threatening weather (such as tornadoes, severe thunderstorms lasting all day, or extreme flooding) or cancel if required by the property/venue managers. If cancellation is necessary, we will explore alternative locations in the area. Events will not be rescheduled within the same year. In the case of a full event cancellation, event credits will be issued.
Q: CAN I BRING MY DOG?
A: Dogs are welcome at our events provided they are well-behaved, under control at all times, and kept on a leash. Participants are responsible for calling race venues to verify whether dogs are permitted at the property before attending our events (some venues may prohibit dogs regardless of our event policy). Owners are also responsible for cleaning up after their pets.
Q: AGE RESTRICTIONS
A: There is no minimum age requirement to participate. Participants under 18 must have permission from a parent or legal guardian, and all waivers must be signed by a parent or legal guardian on their behalf.
